Certificates

Our quality and terminology management systems are in compliance with international standards such as: 

TS EN ISO 17100:2015 Localization and Translation Services

It contains all the resources and processes necessary to provide high-quality service. This standard requires the translation provider to make available the necessary tools and resources to produce a product that meets the demands of the customer. These resources may include; the demands of the customer, and the rules and guidelines of the party who provides the translation service. CAT tools, the revisions of post-editors, and interpreting do not fall within the scope of this standard.

ISO 9001:2015 Quality Management System

It involves the quality conditions to be used during situations in which an organization needs to demonstrate its ability to consistently provide products and services. It focuses on achieving customer satisfaction at every stage, from production and design and to after-sales services. A quality management system is outlined under the following main headings: management responsibility, resource management, product realization, measurement, analysis and improvement.

EN 15038:2006 Translation Services – Service Requirements

Recognized by the European Union, this standard allows the translation client to scale the service and quality of their translation service provider. A translation service provider meeting these system standards operates on the basis of human resources, technical resources, equipment, project management, linguistic competence, and customer relationship management requirements. They also adopt processes of archiving, evaluating, and monitoring the translations.

EN 15038:2006 Translation Services – Quality Management System

This certificate is only granted to companies that operate in the translation sector and provide translation services. This certificate, which helps earn the trust of the recipient of the service by enabling the implementation of the steps necessary to provide good services in line with the customers’ demands, defines the quality standards to be met by the service provider, gives a detailed description of each standard, and allows the client to evaluate the service. This certificate does not cover interpretation services. The party that provides the service must possess an ISO 9001 standard compliance certificate as a prerequisite.

TSE ISO/TS 11669 Translation Projects

It contains all the steps to be followed in translation projects. It aims to facilitate communication between the service provider and the service receiver. This certificate is open to the use of parties that provide the service, receive the service and use the translation product.

ISO 18587:2017 Translation Services – Post-editing of Machine Translation Output – Requirements

It covers the use of machine translation (MT) programs, which are becoming increasingly popular in meeting the needs of the translation and localization industry. It includes the post-machine translation work of editors, who make the necessary adjustments, in the translation process. It provides the necessary steps to be taken to achieve quality work. It is a certificate that defines the competences and language skills of editors as well as the competences and language skills of project managers.

ISO 20539:2019 Translation, Interpreting and Related Technology – Vocabulary

Prepared by the ISO/TC 37 committee within the scope of ISO 20539, this declaration of conformity lays out the vocabulary for translation, interpreting and related technologies, and it standardizes the scope of certain concepts and job descriptions.

ISO 12616-1:2002 Translation-oriented Terminography

It provides guidelines to enable the recording, storing, and, when needed, easy retrieval of terminology used for a specific topic in a translated document. This terminology list, which constitutes a source for future translations related to the translation of the relevant file, acts as a guide. It ensures consistency in terminology.

ISO/TC 37 Language and Terminology

It comprises the standardization of descriptions, resources, technologies and services related to terminology, translation, interpreting and other language-based activities in the multilingual information society. This standard lays down a terminological methodology for multilingual content in today’s digital society. Its submodules are as follows:

• ISO/TC 37 – Terminology and other language and content resources
• ISO/TC 37/SC 1: Principles and Methods
• ISO/TC 37/SC 2: Terminographical and Lexicographical Working Methods
• ISO/TC 37/SC 3: Terminology, Information and Content Management Systems
• ISO/TC 37/SC 4: Language resource management
• ISO/TC 37/SC 5: Translation, interpreting and related technology

Google Adwords Google Authorized Translation Office

Our company has been selected by Google Turkey with respect to the necessary methods, crucial points and procedures to consider in the multi-lingual translation process for those who create content for advertising, promotions, marketing and websites and who wish to advertise through Adwords. Our company has received training in this field and passed the relevant tests to become eligible to carry this title. By taking the right steps, we support them in the translation process by either acting upon the guidance of corporate firms or working directly with SEO agencies.

ISO 10002:2018 Customer Satisfaction and Complaint Management System

It provides guidance on the services and products provided by an organization along with how to handle the complaints of customers relating to planning, design, development, activities, etc. It describes how to properly handle customer complaints and aims to end disputes by virtue of the most appropriate solution possible. It acts as a guide for the handling of complaints within an organization.

ISO 14001:2015 Environmental Management System

This standard (EN ISO 14001: 2015) was drawn up by the ISO/TC 207 “Environmental Management” Technical Committee, and it enables an organization to adopt a common approach and risk-oriented mindset to align its environmental management system with the conditions of its other management systems. It covers the environmental management system requirements that can be used to enhance environmental performance. The aim of this standard is to ensure that organizations contribute to a sustainable environment and sustainably tackle environmental problems using a systematic approach.

ISO 45001:2018 Occupational Health and Safety Management System

This document specifies the requirements for an occupational health and safety management system. It provides guidance in enabling organizations to provide safe and healthy workplaces by preventing work-related injury and illnesses, as well as by effectively improving their occupational health and safety performance.

OHSAS 18001 Translator Incorporation Certificate

Developed by the British Standards Institute, this standard is oriented towards decreasing and identifying the dangers and risks and has been obtained to protect the wellbeing of all our employees and maintain the safety of production and our company.